Shipping policy

1. General Overview

At Preston.Store, we are committed to processing and delivering orders efficiently and securely. By placing an order on our website, the customer agrees to the terms outlined in this Shipping Policy.

 

2. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Processing times may vary during peak seasons, promotional events, or due to external factors such as weather or customs delays.
  • Preston.Store is not liable for delays caused by shipping carriers or events beyond our control.

 

3. Shipping Methods

  • We offer domestic and international shipping through certified logistics partners.
  • In certain cases, shipments are made under the DDP (Delivered Duty Paid) model, meaning duties and taxes are included in the final price.
  • In other cases, the customer is responsible for any import duties, taxes, or additional fees imposed by the destination country.

Delivery times are estimates and may vary depending on destination, shipping method, and external conditions.

 

5. Tracking & Confirmation

  • Once the order is shipped, customers will receive a tracking number via email.
  • Preston.Store is not responsible for incorrect shipping addresses provided by the customer. In such cases, the customer will bear the cost of reshipment.

 

6. Loss, Damage & Liability

  • All shipments are insured until delivery is confirmed.
  • If a package is lost or arrives damaged, the customer must report it within 48 hours of delivery, including photographic evidence.
  • Preston.Store reserves the right to investigate and validate any claim before issuing refunds or replacements.
  • We are not liable for delays, losses, or damages caused by third parties (carriers, customs, etc.).

7. Disclaimer of Guarantees

  • Preston.Store does not guarantee exact delivery dates.
  • We are not responsible for delays caused by force majeure, international conflicts, pandemics, strikes, or customs restrictions.

 

8. Policy Updates

Preston.Store reserves the right to modify this Shipping Policy at any time without prior notice. Updates will be posted on this page.